Support
Flix IPTV help and support
Flix IPTV support is provided by IPTV Services. Pick the route that fits your problem below, or write a request with the helper — it prepares the message, and you choose where to send it.
Find the right route
What do you need help with?
Before you buy
Device and player questions, channel availability, which plan fits.
Orders and payment
Checkout and payment happen on iptvservices.online. Include your order number when you write — never card details.
Login details missing
They're sent by email after payment. Check spam and promotions folders first, then contact support with your order number.
Setting up a player
Follow the guide for your device. If a screen looks different, tell support your device, system version and player.
Playback problems
Note the channel or title, the time, and whether other channels play. Check no other screen is using your connection.
Renewals and refunds
Renewal is manual: reply to the reminder email or order again. Refunds follow the refund policy.
Help request helper
Write a clear request in under a minute
Choose a topic and add details. If you came from the device check, your device and player are already filled in. Nothing is sent from this page — the buttons open your own email or WhatsApp with the message ready to review.
Don't include your password, card details or full login link. Support can identify you by email address or order number.
Message preview
Common questions
How do I contact support?
Email contact@iptvservices.online, message WhatsApp +44 7577 326684, or use live chat. All three reach IPTV Services, which provides Flix IPTV support. See the help page for which route suits which problem.
What login details will I get?
After payment, IPTV Services emails your login details: a Server URL, username and password (the "Xtream Codes" style login most players accept) and an M3U playlist URL. Keep them private — support will never need your password in a chat message.
How does renewal work?
Contact IPTV Services before your term ends to confirm the continuation process, duration, screen allowance and full total. A player app's own subscription or license (if it has one) is renewed separately with that app's developer.
Can I get a refund?
Refunds follow IPTV Services' refund policy. When we checked it on 14 October 2026, it described a 7-day money-back window for new subscriptions, after first contacting support and one refund per customer, with renewals, upgrades and some situations (such as device setup problems or ISP issues) excluded. Read the current policy before you buy — it governs, not this summary. Player licenses are refunded (or not) by their own developers.
Is there a free trial?
Yes — IPTV Services offers a 24-hour trial with no credit card required, through its trial request page. Prepare and review your message locally, then choose WhatsApp or email to send it. Support confirms availability; the form does not activate access. You'll still need a compatible player app to watch the trial.
Is Flix IPTV an app I download?
No. Flix IPTV is the subscription — the access. The app you watch in is a separate player made by another developer, such as TiviMate or Smarters Player Lite. Some app stores also list apps with "Flix" in their name; those are built and sold by other companies, and flixiptv.one doesn't develop, sell or activate them. Player vs subscription, explained.
Trials are requested on IPTV Services' trial page, not through support chat.